Lebanon: WASH Informal Settlements Programme Manager

Jul 24, 2017 | Concern Worldwide
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Concern Worldwide is an international humanitarian organization that works to transform the lives of the world's poorest people.

WASH Informal Settlements Programme Manager

About the role: This is a 1 year, unaccompanied replacement role with based in the Halba, Lebanon with a salary of Band 3 €34,106 - €37,895.

You will report to Lebanon Programme Director.  In-country, you will liaise with the Systems Director, Country Financial Controller and Finance teams, Logistics and Support Managers and other Programme Managers.  In HQ, you will liaise with the WASH Technical Advisor.

We would like you to start ASAP.


  • Salary: €34,106 - €37,895
  • Country: Lebanon
  • Job Title: Programme Manager - WASH
  • Contract Type: Unaccompanied Fixed Term International Contract
  • Annual Allowance: e1,000
  • Benefits: Accommodation
  • Closing Date: 2 August 2017

Your purpose: Your purpose is to provide management and technical oversight of Concern’s multi-sectoral programme in informal settlements in Akkar Governorate, including the installation of water tanks, water quality monitoring, site improvement, effluent disposal, latrines and septic tanks installation, solid waste management, hygiene promotion, vector control, operation and maintenance of water supply and sanitation services, distribution of weatherproofing kits, collective site management, case identification and subsequent referral for service provision. The Informal Settlements Programme Manager will work under the supervision of the Programmes Director. S/he will directly supervise a multi-sectoral team with technical expertise in water supply, sanitation, site improvement, shelter, water quality, community mobilization and protection. You will also ensure close collaboration with municipalities, counterparts in national and international agencies working in informal settlements, local authorities and representatives of targeted communities. 

You will be responsible for:

Programme Planning, Management and Development:

  • Provide technical and management oversight and supervision of the multi-sectoral programme in informal settlements.
  • Ensure all programme targets are reached in accordance with agreed programme objectives, as per donor contracts, in line with the overall programme approach and ensure integration with other programme activities.
  • Ensure that all resources (technical, financial, HR) are in place to implement the programme in accordance with the work plans and realistic timeframes and milestones agreed with contractors and donors.
  • Oversee and carry out assessments of informal settlements for the implementation of planned multi-sectoral activities as per agreed proposals.
  • Oversee the design of the water supply, sanitation and site improvement works, following international and humanitarian best practice and in line with Concern, donor and local authority policies and guidelines.
  • Prepare technical documents such as tenders and BOQs, and oversee material and equipment purchases and delivery as necessary to ensure that Concerns’ and donors’ policies and procedures are applied and followed.
  • Ensure all necessary permits and permission from local authorities and landowners are in place in advance and through the water supply, sanitation and site improvement
  • Ensure the preparation of detailed implementation work plans and provide the necessary guidance and support to the team to achieve timely and quality implementation of activities.
  • Manage the implementation of an M&E system to monitor progress and capture impact of projects and to make necessary adjustments to work plans if necessary in a timely manner.
  • Carry out regular field visits to inspect works and organize regular project review sessions through participatory methodologies involving beneficiaries and other stakeholders in the areas of intervention, with the aim of establishing and/or verifying emerging needs, gaps and priorities, and communicate these to the Programmes Director as part of a continuous programme review and improvement process.
  • Contribute to the preparation of multi-sectoral budgets, funding plans and proposals in informal settlements through analysis of field data and actual costs incurred in activity implementation.
  • Coordinate rapid needs assessments in informal settlements following new refugee influxes, evictions and/or extreme weather conditions
  • Monitor case identification within target populations and subsequent referral for service provision (health, education, legal assistance, livelihoods, WASH, etc.).
  • Ensure the distribution of long-lasting weatherproofing kits and the provision of emergency cash to vulnerable groups.
  • Encourage community mobilization and a social behavior change approach with target populations during household visits and focus groups in informal settlements.
  • Build the capacities of target populations to use and maintain collective site facilities before handing over responsibilities (basic repair, maintenance, waste management, hygiene advices) to collective site management committees.
  • Sensitize target populations to key public health risks to prevent the deterioration in hygiene conditions in informal settlements. 

Procurement and Budget Management: 

  • Prepare procurement plans against approved work plans and ensure timely initiation of procurement requests in line with Concern guidelines and procedures.
  • Ensure that Concern and donor policies are followed in the selection of contractors and that the tender decisions are well documented.
  • Ensure all contractors’ performance is evaluated and evaluations are formally documented.
  • Approve budgeted expenditure in line with Concern’s thresholds and donor financial guidelines, ensuring that requested expenses match approved procurement plans.
  • Monitor programme budgets and management accounts, flagging over/under expenditure and recommend corrective measures in a timely manner to ensure relevant activities are being implemented in accordance with agreed budgets and timeframes.
  • Prepare monthly budget forecasts with reference to the overall programme annual budget forecast and submit to the Country Financial Controller (CFC) on time. 
  • Ensure proper contracting, field level oversight, works certification and payment preparation processes for contractors and other service providers engaged to execute water supply, sanitation and site improvement works in informal settlements.
  • Monitor warehouse material stock and dispatches (including contingency stock) to avoid idle stocking, and ensure deliveries are done and utilized in compliance with Concern procedures.

Human Resources Management:

  • Oversee staff under his/her responsibility in the day-to-day management of the implementation of the multi-sectoral programme in informal settlements.
  • Lead and manage staff, contributing to their capacity building and career development.
  • Provide technical support and on-going on-the-job training and coaching to staff.
  • Ensure efficient team deployment through a system of up-to-date job descriptions developed in line with Concern organizational structure. Regularly review and recommend staffing structure reviews to the Programmes Director. 
  • Ensure all staff is aware of and comply with Concern’s policies and procedures.
  • Monitor and review the performance of staff through Concern’s Performance Development Reviews system (PDR) and hold staff accountable for meeting the performance criteria.
  • Identify staff training needs and recommend on-job or other capacity building measures in consultation with the Programmes Director, the WASH technical advisor and the HR department.
  • Proper planning of staff leaves and absences.

Coordination and Representation:

  • Represent Concern Lebanon at local, regional and national level in regards to ITS site management with donors and other relevant actors.
  • Ensure good coordination of ITS management activities with all relevant stakeholders, including NGOs, UN agencies, donors, municipalities and land owners, to avoid duplication and ensure that works are implemented as planned and agreed with donors.

Accountability:

  • Participate in the design and implementation of accountability and quality initiatives ensuring they are integrated into the programmes.
  • Adhere to and promote Concern’s Programme Participant Protection Policy and Code of Conduct (P4 and CoC).
  • Undertake other related duties as may reasonably be assigned by the Country Director and the Programmes Director.

Your skills and experience will include:

Essential:

This position demands a highly organised and dynamic individual with a demonstrated ability to achieve results in a demanding environment.

  • Masters in Development Studies, Civil Engineering or any related Engineering field.
  • Minimum 3 years of humanitarian experience, with at least two years at management level.
  • Thorough technical knowledge of water supply, sanitation and site improvements works.
  • Solid experience with collective site management, community mobilization, hygiene promotion, and participatory planning.
  • Minimum two years’ experience managing a multi-disciplinary team, including performance appraisals, capacity building, and the identification of training needs.
  • Proven ability in report writing, research and documentation.
  • Experience in Monitoring and Evaluation techniques and a good grasp of project cycle management.
  • Experience in collaboratively working with local authorities, partners, NGOs.
  • Thorough understanding of budgetary, HR and procurement processes.
  • Strong English language skills.

We would also like:

  • Arabic language skills.
  • Experience participating in and working under a Cluster coordination system.
  • Affinity with organisational values, mission and vision, commitment to humanitarian principles.
  • Experience of managing multiple simultaneous grants from donor such as EU, UNHCR and UNICEF.

All candidates who are short-listed for a first round interview will be notified via email after the application deadline.

Concern Worldwide is an Irish-based non-governmental, international, humanitarian organisation dedicated to the reduction of suffering and working towards the ultimate elimination of extreme poverty in the world’s poorest countries.