Palestine: Programme Assistant- Community Feedback Mechanism

Mar 3, 2024 | World Food Programme
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The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide.  The mission of WFP is to help the world achieve Zero Hunger in our lifetimes.  Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

Background- Palestine Country Office

Over the past five years, socioeconomic conditions in the State of Palestine have deteriorated and a protracted protection and humanitarian crisis has undermined the food security of millions of Palestinians. 1.8 million people are food insecure across Palestine and the aid dependency ratio is increasing. Rising inflation, linked to the COVID-19 pandemic and now also spurred by the Global Food Crisis, has contributed to reductions in the purchasing power of Palestinians and increased food insecurity. For Palestinians engaged in agriculture and herding, climate-related obstacles, including droughts and rising temperatures, increasingly impede productivity.

Building on the strengths of its 2018-2022 country strategic plan, WFP Palestine’s new plan for 2023–2028 will address the needs of Palestinian communities through a humanitarian‑development–peace nexus approach, responding to immediate humanitarian needs and simultaneously addressing longstanding socioeconomic vulnerability.

While food assistance, through cash-based transfers and in-kind food to meet essential needs, remains WFP’s largest activity, this will be complemented by livelihood and resilience building interventions to address issues of poverty and poor labour-force participation, which have been identified as one of the key drivers of poor access to food, and to strengthen resistance to shocks. Nutrition integration will be integrated throughout the programme, to address immediate and underlying causes of micronutrient deficiencies.

WFP Palestine has demonstrated longstanding commitment and contribution to the strengthening of capacity at the national level, through strategic partnerships with various government line ministries, to enhance the consideration of food security, shock-responsiveness and nutrition-sensitivity in national systems, programmes, policies and plans. WFP is engaged in joint programming and implementation with other United Nations agencies. Under the new CSP, WFP is expanding its enabling services – in the form of a CBT platform, CFM, logs sector – to continue supporting the wider humanitarian community to achieve collective outcomes and continue supporting the people we serve.

ORGANIZATIONAL CONTEXT

These jobs are found in the Country Offices (COs), The job holders typically report to a Programme Policy Officer or the designate.
At this level, job holders are responsible for the completion of a range of specialized and/or standardized processes and activities requiring some interpretation of standard guidelines and practices. Job holders are able to recommend a course of action to staff at various levels and may allocate tasks to other support staff. They work under minimum supervision, perform basic analyses and compile reports to support information consistency and smooth implementation of programmes/projects.

JOB PURPOSE

To perform specialized and/or standardized policy and programme-related processes and activities to support the effective delivery of assistance packages.  

KEY ACCOUNTABILITIES (not all-inclusive)

  • Perform specialized and/or standardized processes and activities within the specific technical area of work supporting alignment with wider programme policies and guidelines.
  • Provide support on the management of the calls received on the hotline.
  • Within the specific area of responsibility, compile data and support analysis, preparation of reports, referral of calls, addressing urgent issues.  
  • Perform accurate, timely recording of data within the specific technical area of work following corporate standards and guidelines.
  • Work and exchange information with internal counterparts to support effective collaboration, implementation and monitoring of ongoing project activities.
  • Support communication and activities with REACH call center.
  • Act as a point of contact for resolution of general operational queries requesting assistance where necessary.
  • Plan regular visit to the REACH call center and act a liaison between WFP and the call center
  • Support on any other business as required.

4Ps CORE ORGANISATIONAL CAPABILITIES

Purpose

  • Understand and communicate the Strategic Objectives: Helps teammates articulate WFP’s Strategic Objectives.
  •  Be a force for positive change: Suggests potential improvements to team’s work processes to supervisor.
  •  Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates.
  •  Make our mission visible in everyday actions: Articulates how own unit’s responsibilities will serve WFP’s mission.

People

  • Look for ways to strengthen people's skills: Trains junior teammates on new skills and capabilities.
  •  Create an inclusive culture: Seeks opportunities to work with people from different backgrounds.
  •  Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work.
  •  Create an “I will”/”We will” spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor.

Performance

  • Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.
  •  Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.
  •  Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.
  •  Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.

Partnership

  • Connect and share across WFP units: Suggests opportunities for partnering with other units to supervisor.
  •  Build strong external partnerships: Identifies opportunities to work with colleagues and partners in the field towards common goals.
  •  Be politically agile & adaptable: Develops an understanding of the value of WFP’s teams and external partners in fulfilling team’s goals and objectives.
  •  Be clear about the value WFP brings to partnerships: Aligns own activities with supervisor’s priorities to fulfill internal and external partner needs.
     

STANDARD MINIMUM QUALIFICATIONS

Education: Bachelor’s degree in Business Administration, accounting or any relevant field of study. Advanced degree is an asset.


Language: Proficiency in English and Arabic both oral and written.

See original job posting for FUNCTIONAL CAPABILITIES

OTHER SPECIFIC JOB REQUIREMENTS

  • At least 5 years of experience working in the field of Programme implementation and management.
  • Good Working experience with Government and various other sectors.
  • Good Working experience with people at the community level.
  • Knowledge of geographical areas.
  • Experience supporting the implementation and the monitoring of programmes and activities.
  • Strong organizational skills, time -management and ability to carry out multiple tasks successfully.
  • Solid-interpersonal and communication skills.
  • Ability to communicate easily with technical teams (e.g. nutrition, monitoring and evaluation  etc.).
  • Ability to contribute to the implementation of programmes.
  •  Good knowledge and practical experience in data record keeping, reporting, and data analysis.
  • Computer skills: MS Word. MS Word, MS. Excel, presentation tools.

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE

  • Strong organizational skills, time -management and ability to carry out multiple tasks successfully.
  • Solid-interpersonal and communication skills.
  • Ability to communicate easily with technical teams (e.g. nutrition, monitoring and evaluation  etc.).
  • Ability to contribute to the implementation of programmes.
  •  Good knowledge and practical experience in data record keeping, reporting, and data analysis.
  • Computer skills: MS Word. MS Word, MS. Excel, presentation tools.

DEADLINE FOR APPLICATIONS: 07 March 2024